Frequently Asked Questions

Find solutions to common queries regarding our services.
A septic tank works by separating solids from wastewater, allowing anaerobic bacteria to break down organic matter. The settled liquid then flows into a drainage field or mound for infiltration into the subsoil, while solids are periodically removed during maintenance.
The General Binding Rules outline essential conditions that septic tanks and treatment plants must meet to legally discharge sewage - there are different rules for discharge to ground and to surface water and when the discharge started. Compliance with these rules is mandatory to protect water quality and the environment and to be able to sell your property.
The General Binding Rules apply to all septic tanks and treatment plants (where a Permit form the Environment Agency is not required), ensuring compliance with basic conditions for sewage discharge. It's crucial to adhere to these rules to protect the environment and avoid legal issues.
The 2020 septic tank rule means that you can no longer discharge septic tank waste directly into a surface water (be that a dry ditch or a stream). If your septic tank does discharge to the stream, you must either install a new treatment plant and discharge to the stream, or keep the septic tank and install a new drainage field or mound.
Yes, septic tanks should be emptied every 1-3 years based on usage and size - typically it should be at least once a year for normal use. Regular emptying prevents solids from discharging to the drainage field or mound, ensuring longevity and avoiding potential issues.
A septic tank separates solids from the raw effluent, using anaerobic bacteria to break down the solid matter, and discharging settled effluent to discharge to the drainage field. There is very little treatment of the water prior ot discharge and has a high ammonia concentration. The treatment plant, also settles the solids out but then treats the waste water using aerobic bacteria. In contrast, a treatment plant requires an electrical supply to run the compressors in order to treat wastewater more thoroughly, meeting higher environmental standards before discharge.
Persistent odours from your tank could indicate issues such as insufficient bacterial activity or a buildup of solids. Regular maintenance and checks help diagnose and resolve these issues promptly, ensuring a odour-free system.
Avoid putting oils, fats, and non-biodegradable items into your tank or treatment plant as they can cause blockages and disrupt system function. Use biodegradable products and follow guidelines to maintain system health.
De-sludging involves removing accumulated solids from a septic tank or treatment plant. Regular de-sludging is essential to prevent blockages, maintain efficiency, and extend the lifespan of the system.
Signs of septic tank failure include wet areas around the tank or foul odours. Contact us for a thorough inspection and prompt resolution to avoid further damage and ensure proper system function.
Blocked drains indicate a potential issue with your septic tank or drainage system, which can lead to backups or odour problems. Prompt action is essential to clear blockages and restore system functionality.
Smelly, dirty water in your garden near your septic tank suggests a possible issue such as a broken pipe or a failed drainage field. Immediate assessment and repairs are necessary to prevent environmental contamination and further damage.
Assessing your septic tank's capacity relative to any extension is crucial to meet the General Binding Rules if the extension was post 2016 to ensure it can accommodate increased wastewater. Consult with us to determine if upgrades or modifications are necessary to maintain system efficiency.
Regular maintenance includes scheduled inspections, de-sludging, maintaining the compressors and monitoring externally for signs of issues like odours or slow drainage. Following a maintenance schedule helps prevent costly repairs and ensures system longevity.
Shared septic tanks require coordinated maintenance and cost-sharing agreements with neighbours. Clear communication and shared responsibilities are essential to ensure the system operates effectively for all parties. We tend to see neighbours are prepared to share -de-sludging costs but it is much more difficult to share capital costs for new installations.
Clear water refilling your septic tank could indicate a leak in the drainage field or excessive groundwater infiltration. Investigate promptly to prevent overloading and ensure proper functioning.
Persistent odours when flushing could indicate a problem with your septic tank or drainage system. It may require cleaning or repairs to prevent further issues. Schedule a maintenance check with us to diagnose and resolve the problem.
Septic tanks should typically be emptied every 1-3 years depending on usage and tank size. Regular maintenance helps prevent backups and ensures your system operates efficiently.
Treatment plants should be serviced annually to ensure they continue to operate effectively and meet environmental standards. Regular maintenance helps prevent breakdowns and ensures optimal performance.
Regular checks for unusual smells, alarms, or changes in water quality can indicate issues with your treatment plant. Contact us for inspections and maintenance to keep your system running smoothly.
Connecting to the public sewer is typically required if your property’s sewage system isn’t compliant or is causing pollution. We can assess your situation and guide you on the best course of action.
Avoid putting oils, fats, and non-biodegradable items down drains to prevent blockages and system damage. Stick to biodegradable soaps and cleaning products to maintain a healthy system.
Fats and oils can solidify in drains and pipes, causing blockages and sewage backups. Proper disposal or recycling prevents costly repairs and environmental damage.
You'll need to submit detailed plans showing how you'll manage foul water discharge without causing pollution. We can assist with the necessary surveys and reports for compliance.
Environmental Permits are required when your activity does not comply with the General binding Rules. The Regulations changed in 2020 which prevented the direct discharge from a septic tank to a watercourse and the septic tank needs to be upgraded to a wastewater treatment plant if you are still going to discharge to the stream.
To satisfy the surface water condition, you will need to install a Sustainable Urban Drainage Systems Drainage System (SuDS) and provide an engineering drawing with supporting calculations using Micro-Drainage Hydraulic Modelling Software. Be aware these now tend to be pre-start conditions. We offer solutions to meet planning requirements and environmental standards.
If your property has flooded, prioritise safety and contact us immediately for expert assistance. We offer flood resilience surveys and solutions to protect your property from future incidents.
In the event of floodwater near your home, prioritise safety and contact us immediately for expert assistance. We provide flood resilience solutions to protect your property from potential flooding hazards.
To prevent future flooding, consider flood resilience measures such as flood barriers, pump systems, and improved drainage. We provide tailored solutions to mitigate flood risks specific to your property.
A Flood Warning and Evacuation Plan outlines procedures to warn occupants and coordinate evacuation in case of flooding. It ensures preparedness and safety during flood events.
Assess flood risks by evaluating local flood history, property location, and potential sources like rivers or coastal areas. Our detailed surveys provide insights to mitigate flood risks effectively.
If your property is at risk of flooding, you should have a plan in place to warn occupants and coordinate evacuation if necessary. We can help you develop and implement a comprehensive plan.
Assess risks by considering local flood history, property location, and potential sources like rivers or coastal areas. Our surveys provide detailed insights to help you understand and mitigate risks effectively. We can also direct you to Environment Agency Website’s to use their mapping in the first instance.
Surface water risk depends on factors like drainage capacity, local topography, and nearby developments. We offer surveys to assess your property's susceptibility and recommend tailored solutions.
Groundwater risk varies based on soil type, seasonal water table levels, and land use. Our monitoring services track groundwater levels to identify risks and implement preventive measures.
Fluvial (river) and coastal water risks assess the likelihood of flooding from nearby rivers or coastal areas. We provide assessments and strategies to enhance flood resilience in these high-risk zones.
Reservoir flooding risk depends on the reservoir's location, capacity, and maintenance. Our surveys evaluate risks and recommend protective measures to safeguard against reservoir-related flooding.
Real-time telemetry monitors treatment plant performance and alerts to issues promptly, preventing failures and ensuring compliance with regulatory standards. We recommend this technology for proactive maintenance.
Yes, keeping accurate waste transfer notes and invoices is crucial for proving legal waste disposal. It ensures compliance with environmental regulations and supports auditing processes.
Surface water refers to rainwater runoff that flows over the ground surface into drains or water bodies. Groundwater is water stored underground in porous rock or soil, accessed through wells or springs.
A pump station is a facility equipped with pumps and equipment to lift wastewater or stormwater to a higher elevation for proper disposal or treatment when gravity drainage is not feasible.
Yes, regular maintenance of pumps is essential to ensure they operate efficiently and reliably. Scheduled inspections and servicing prevent breakdowns and extend the lifespan of your pump system.
A flashing or sounding warning beacon or siren indicates a system alert, possibly due to pump failure, high water levels, or other operational issues. Immediate investigation and action are necessary to prevent system failure.
Installing a rainwater recycling system allows you to collect and reuse rainwater for non-potable purposes, reducing water consumption and lowering utility costs. It's an eco-friendly solution for sustainable water management.
A drainage field disperses treated wastewater into the soil through perforated pipes, promoting natural filtration. A soakaway, on the other hand, allows rainwater to percolate directly into the ground to manage surface water runoff.
A silt trap is a device designed to capture sediment and silt from wastewater or stormwater runoff before it enters drainage systems or watercourses. Regular maintenance ensures efficient operation and prevents blockages.
A fat trap (or grease trap) is a device that captures fats, oils, and grease from wastewater to prevent them from entering drainage systems and causing blockages. Proper maintenance is crucial to avoid costly repairs.
A collapsed drain requires professional repair to restore proper drainage. Contact us for assessment and repair services to prevent further damage and ensure your drainage system operates effectively.
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